Question 1

Do I need an appointment?

Accepted Answer

Guests are encouraged to make an appointment, although walk-ins are welcome.

Question 2

What is your Cancellation policy?

Accepted Answer

For single services, we ask customers to cancel at least 24 hours in advance. For two or more services, we require at least 48 hours’ notice for cancellations. Cancellations made outside of these time frames will incur a 50% cancellation fee. No-shows will be subject to a 100% fee.
For groups of three or more, we require a $50 per person non-refundable deposit at the time of booking. If you decide to cancel and give us at least 48 hours’ notice, the $50 deposit per person will remain on your account and can be used towards future services as you wish. If you cancel and do not provide at least 48 hours’ notice, your deposit will be liquidated.
To secure all services, a credit card or gift card number will be required at the time of booking. Please keep in mind that due to the nature of the business, there may be instances where we cannot accommodate late arrivals. In such cases, the client will be responsible for full-service fees.
Thank you for your understanding and cooperation. We appreciate your business!

Question 3

What forms of payment do you accept?

Accepted Answer

We accept VISA, MasterCard, American Express and Discover.
A 3% convenience fee will be applied to all credit card transactions.
We also accept Spa Finder and Spa Wish Gift Cards*. If there is a remaining balance on a Spa Finder/Wish gift card, it will be given on an Avanti Gift Card. Spa Finder/Spa Wish Gift Cards cannot be used in combination with an Avanti Day Resort Gift Card or any other offer or promotion. We do not accept Spa Week gift cards, nor do we accept checks.
*Please note that all Spa Finder/Spa Wish gift cards must be in physical form, either printed or in plastic card format.

Question 4

Why do your hair services have different prices?

Accepted Answer

In our Hair Department…we work on a European level system. To accommodate a variety of guests and budgets, we use a level system to help you choose a team member that is right for you. A stylist’s experience, skillset, and demand helps determine the stylist’s level, which in turn determines that stylist’s pricing. In the event your stylist moves up a level and their price should exceed your budget; your stylist will be happy to recommend another team member for you. Our menus display a “Starting At” price for services, as our team of designers are classified by availability, education, and demand. You may schedule an appointment for a complimentary consultation to get an exact cost. We offer 9 different levels for you to choose from…Level 1 being our Jr. Stylists and Level 9 being our Artistic Director. All our team members are committed to bestowing upon you, our guest, the highest level of service including customized product recommendations.

Question 5

What is your policy regarding Avanti Gift Certificates?

Accepted Answer

Gift Card Terms and Conditions
Gift Certificates that are issued as a dollar amount can be used for any service provided by our salon and spa, including the purchase of products; however, they cannot be used to purchase other gift cards or online gift certificates. Spa Finder/Spa Wish Gift Cards cannot be used in combination with an Avanti Day Resort Gift Card or any other offer or promotion. All remaining balances must remain on your card and cannot be redeemed for cash. Avanti Day Resort is not responsible for cards that are lost, stolen, damaged, or used without authorization. Gift cards/certificates must be present at the time services are rendered.
Gift Certificates are non-transferable and non-refundable.
Gift Certificates issued for specific services or packages will revert to their original dollar value one (1) year from the date of purchase.
SALON & SPA PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE.
*Please note that all Spa Finder/Spa Wish gift cards must be in physical form, either printed or in plastic card format.

Question 6

What are your standards for gratuities?

Accepted Answer

Any gratuity a client leaves is greatly appreciated.
Gratuities are cash only…ATM and envelopes are provided for your convenience.

Question 7

What can I do to prepare for my special event hair and/or makeup service?

Accepted Answer

If you are receiving special event hair or make up services, we recommend you wear an open-neck, button-down shirt for easy changing. For Evening Style and Updo service, we ask that you arrive with clean, dry hair with no product. We also ask that you refrain from using any hot tools on your hair, such as a straightening or curling iron.

Question 8

Are children allowed in the spa?

Accepted Answer

As a courtesy to our guests, and for their own safety, children under 12 are not allowed in the spa area. Any child under the age of 18 receiving a spa service must have a consent form signed by a parent or guardian.

Question 9

Should I alert Customer Service if I have any aliments, injuries or if I am pregnant?

Accepted Answer

Please notify the Customer Service Coordinator at the time you are making your appointments and your technician at the beginning of your service/treatment. You will be informed if treatments are not recommended and if we need additional information and/or paperwork before services are rendered.
Pregnant women in their first trimester and women with a high-risk pregnancy should avoid many types of treatments at spas. If you are pregnant, be sure to tell the Customer Service Coordinator your current status when booking any appointments. Always check with your obstetrician before going to any day spa.

Question 10

Can I choose to have a male or female therapist?

Accepted Answer

If you have a gender preference, please advise the Customer Service Coordinator at the time of making your appointment.

Question 11

What is your Spa Etiquette?

Accepted Answer

In consideration of our other guests, please turn off your cell phones and pagers while in the salon and spa area. Absolutely no still pictures, video and/or video chat of any kind in locker rooms and spa areas.
For spa services please plan to arrive at least 15 minutes prior to your appointment to dress into a spa robe and to fully enjoy our relaxing tranquility room and dry sauna.

Question 12

What should I wear for Spa services?

Accepted Answer

A robe & slippers are provided for your convenience in the Spa locker room. It is recommended that you shower before receiving your treatment and that you disrobe for your massage and body treatments. Facial treatments you can remain in your clothes, just removing your top…undergarments can be left on. Your technician will leave the room as you disrobe and you will lay under a sheet on the table. Upon completion of the treatment, your technician will again step out of the treatment room to allow you to redress into your robe. Our technicians are trained in proper draping techniques for your comfort. You may elect to receive treatments in your bathing suit or undergarments. Please remove all jewelry before visiting the spa. A robe must always be worn in tranquility room and sauna.

Question 13

Can I return a product or boutique item?

Accepted Answer

Retail items can only be refunded if unused, in its original packaging, and presented with a receipt within 14 days of purchase. Store credit only, will be given for all accepted returns. Professional retail returns will receive full store credit, while Boutique returns will be Boutique credit only. Jewelry is non-returnable.

Question 14

What if I am not happy with my service?

Accepted Answer

All our services are guaranteed 100%! In the event, that you are unsatisfied with your service(s), please contact us within 7 days of your service. We will schedule a consultation appointment to discuss, and/or to correct any problems that you have had with your service(s). We request that, whenever possible, your original service provider be allowed to perform your corrective service. Please note that all re-do services must be approved by management and must be scheduled no later than 14 days from the date of the original service. We regret that, in general, we are not able to offer refunds for services rendered.

Avanti Specials

Contact Us